Introduction
At SilentJunction, we are committed to ensuring your satisfaction with our services and products. This Refund Policy outlines the terms and conditions for refunds and cancellations. By booking our services or purchasing our products, you agree to the terms set forth in this policy.
Makeup Services Refund Policy
Deposits and Booking Fees
To secure your appointment, we require a non-refundable deposit or booking fee, which is applied toward the total cost of your service. The amount of the deposit varies depending on the service type:
- Bridal Services: 50% of the total service cost
- Special Events: £30 per person
- Editorial Work: 25% of the quoted price
- Makeup Lessons: £30 per session
- Group Workshops: £20 per person
These deposits are necessary to secure your date and cover administrative costs, preparation time, and potential lost bookings.
Cancellation Policy
Our cancellation policy is as follows:
- Cancellation 30+ days before the appointment: Full refund of any payments made beyond the non-refundable deposit.
- Cancellation 14-29 days before the appointment: 50% refund of any payments made beyond the non-refundable deposit.
- Cancellation less than 14 days before the appointment: No refund will be issued.
Rescheduling
We understand that circumstances may change, and we try to be flexible when possible:
- Rescheduling 14+ days before the appointment: No additional fee, subject to availability.
- Rescheduling 7-13 days before the appointment: £25 rescheduling fee, subject to availability.
- Rescheduling less than 7 days before the appointment: 25% of the service cost as a rescheduling fee, subject to availability.
If we are unable to accommodate your requested new date, our standard cancellation policy will apply.
Special Circumstances
We recognize that emergencies and unforeseen circumstances can occur. In cases of serious illness, injury, or bereavement, we may, at our discretion, offer more flexible cancellation or rescheduling terms. Please contact us as soon as possible in such situations. Documentation may be required.
Bridal Trial Policy
Bridal makeup trials are an essential part of the wedding preparation process. Our policy for bridal trials is as follows:
- Payment for bridal trials is due in full at the time of the trial.
- Trials must be booked at least 3 weeks in advance of your wedding date.
- If you need to cancel your trial, please give at least 48 hours' notice to receive a 50% refund. Cancellations with less than 48 hours' notice will not be refunded.
- If you are dissatisfied with your trial, please communicate your concerns during the appointment so we can make adjustments. No refunds will be issued after the trial has been completed.
Service Dissatisfaction
Your satisfaction is our priority. If you are unhappy with your makeup service:
- Please express any concerns or requests for adjustments during your appointment so that we can address them immediately.
- If you feel that the service did not meet your expectations after adjustments have been made, please contact us within 24 hours of your service.
- Each case will be evaluated individually. We may offer a partial refund, touch-up appointment, or credit toward future services depending on the circumstances.
Please note that differences in personal preference or style do not automatically qualify for a refund. We make every effort during consultations and trials to understand and meet your expectations.
Product Purchases
For makeup products purchased directly from SilentJunction:
Unopened Products
Unopened, unused products in their original packaging may be returned within 14 days of purchase for a full refund or exchange, subject to the following conditions:
- You must present the original receipt or proof of purchase.
- The product must be in its original, sealed packaging.
- The product must not be damaged, altered, or show signs of tampering.
Opened Products
Due to health and hygiene regulations, we cannot accept returns on opened or used makeup products unless they are defective.
If you believe a product is defective:
- Contact us within 7 days of purchase.
- Provide a description and, if possible, photos of the defect.
- Return the product for inspection.
If we determine the product is defective, we will offer a replacement or full refund.
Allergic Reactions
If you experience an allergic reaction to a product:
- Discontinue use immediately.
- Contact us within 48 hours of the reaction.
- We may request medical documentation to verify the allergic reaction.
- Upon verification, we will issue a full refund or exchange for a suitable alternative product.
Gift Certificates
Our policy for gift certificates is as follows:
- Gift certificates are non-refundable and cannot be redeemed for cash.
- Gift certificates are valid for 12 months from the date of purchase, unless otherwise stated on the certificate.
- Lost or stolen gift certificates cannot be replaced unless proof of purchase is provided.
- Gift certificates may be transferred to another person with prior notification to SilentJunction.
Group Bookings and Workshops
For group bookings (3 or more people) and workshops:
- A 50% non-refundable deposit is required to secure the booking.
- Final headcount and full payment are due 14 days before the event.
- Cancellations made 30+ days before the event will receive a refund of any amount paid beyond the deposit.
- Cancellations made 14-29 days before the event will receive a 50% refund of any amount paid beyond the deposit.
- Cancellations made less than 14 days before the event will not receive a refund.
- Reductions in the number of participants after final payment will not be refunded.
Refund Processing
When a refund is approved:
- Refunds will be issued using the original payment method when possible.
- Credit card refunds typically take 5-10 business days to process, depending on your card issuer.
- Bank transfers may take 3-5 business days to appear in your account.
- In some cases, we may issue refunds as store credit or gift certificates, especially for partial refunds or special circumstances.
How to Request a Refund
To request a refund or cancellation:
- Contact us via email at [email protected] or by phone at +44 474 818 4438.
- Provide your name, service date, and booking reference number if available.
- Explain the reason for your refund request.
- Include any relevant supporting documentation (e.g., medical certificate for illness).
We will review your request and respond within 3 business days.
Force Majeure
In cases of events beyond our reasonable control (such as natural disasters, severe weather conditions, government restrictions, or public health emergencies), we may need to cancel or reschedule services. In such cases:
- We will make every effort to notify you as soon as possible.
- You will have the option to reschedule (our first preference) or receive a full refund, including the deposit.
- We will not be liable for any additional costs or damages resulting from such cancellations.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
SilentJunction
Flat 15l Wilson Hill
Brandonhaven, WF4 3QZ
United Kingdom
Phone: +44 474 818 4438
Email: [email protected]
